Legal Notice

How we share your personal information
We will only ask you for personal information directly or, with your permission, gather it by tracking how you use our digital channels, such as our websites or mobile apps. When we do need to share your personal information, it’s always so we can provide you with the best service when you’re enquiring or travelling with us. Further details on the sharing of your personal information is provided in of the policy below. Safeguarding your personal information We process and store your personal information securely, and we ensure it is only retained for the period of time that is necessary. Your rights to your personal information You can contact us at any time by emailing info@mjbtravelltd.com if you have questions, concerns, comments, requests or complaints regarding our privacy policy or your personal information. If you would like us to update or erase your personal information, please send an email to info@mjbtravelltd.com If you have any comments regarding this privacy policy or the way we handle your personal information, you can also contact the following: UK Residents: The UK Information Commissioner:
+44(0)303 123 1113
https://ico.org.uk/ Changes to our privacy policy from time to time, we might review our privacy policy and make changes to it. If we do this, we’ll always highlight it on our website and, where appropriate, let you know by email. Our privacy policy in full.
Who are we
At MJB Travel Ltd we are committed to protecting and respecting your privacy, whilst striving to provide you with the best possible experience when enquiring, booking and travelling with us. We have systems and processes in place to ensure the personal information we process and store about you is accurate, minimised and only accessible by those that need it. We also recognise that it is important for you to understand how we use your
1.2 This privacy policy (and any other documents referred to in it) describes the way we will process and use any personal information about our clients, potential clients, visitors to our website or users of our mobile and/or tablet apps and any other individuals whose data we process in the course of our business. Please read this privacy policy carefully to understand how and why we use your personal data.
We have a legal duty to protect personal information that we collect under the UK Data Protection Act 2018 (the “DPA”), the General Data Protection Regulation 2016/679, (the “GDPR”), the California Consumer Privacy Act 2018 (“CCPA”) and any other global privacy laws that apply to the data subjects for whom we process data. For the purpose of data privacy regulations, including the DPA, GDPR and CCPA, MJB Travel Ltd are the data controller (in other words, the organisation that determines how your personal information is used) and are located at:
Personal information we collect, how we use it and our lawful basis for processing.
We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful bases for the processing in each case are set out below: Enquiries and bookings a) We will collect personal information from you when you make an enquiry This includes your:
Name;
Contact information;
Details about the destinations and countries that you are most interested in;
The brochures that you request;
Information about your geographic location; and
Any additional details of your travel plans which you voluntarily give to us. Our only contact will be via email or a phone call if you request that..
We have a legitimate interest to use your information in this way to make sure that we are able to help you find the right destination and start to plan the best holiday for you, and to enable us to contact you in the most appropriate and business-efficient manner. Where we rely on our legitimate interests, we’ll always ensure that your rights are protected. We will use this information to help us organise your trip, make bookings on your behalf and ensure that you (and any other passengers who are travelling on your booking) receive the products and services set out in your itinerary. We may also use this information to contact you by phone and instant message if we need to resolve any problems or queries that may arise when you are travelling with us.
We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our clients, including by displaying information that our clients are interested in. We also rely on our legitimate interest in measuring client satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent. We have a legitimate interest to collect and use this information either directly, or through our app solution provider, to fulfil our contract with you or to enhance your MJB Travel Ltd experience. Where we rely on our legitimate interests, we will always ensure that your rights are protected.
Where required by applicable law, we rely on your consent to contact you directly about our offering. In other scenarios in carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected. You can withdraw your consent or opt out of our direct marketing at any time though by clicking the ‘unsubscribe’ option in any marketing email, by responding “STOP” to any SMS message, or by emailing info@MJB Travel Ltd
We will rely on your consent or on our legitimate interests (depending on whether we are marketing or carrying out market research), whilst always ensuring that your rights are protected.•
We collect this information so we can fulfil our legitimate interests as a business to ensure that our Specialists are trained to the highest level so that our clients receive the very best travel advice.
We may also collect and use certain sensitive (Special Category) personal information about you. Such information may include specific details of any relevant health conditions, disabilities, mobility and access requirements, and special dietary requirements including allergies. Under some laws, including the CCPA, this information may also include identification numbers such as your driver’s license number or passport number. We collect this information directly from you to try to ensure that your trip is planned with your specific needs in mind and can be operated safely, and we do not use this information to infer characteristics about you. This information will be shared with our suppliers overseas, where necessary.
How we share personal information
Automated decisions and profiling personal information
We take the security of your information very seriously and have put physical, technical, operational, and administrative strategies, controls, and measures in place to help protect your personal information from unauthorised access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate. Retention of personal information.
We will only keep your personal information for the period of time that is necessary, and the applicable retention periods will always be linked to our purposes for processing your personal information. This means that the retention periods will vary according to the type of personal information. For example, some transaction information will be kept for a number of years in order to comply with various finance and tax related obligations. If you need more information on this, please contact: info@mjbtravelltd.com 8. Your rights in your personal information.
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below.
Your rights:
Access:
We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you. Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.
Restriction: We will restrict the processing of your personal information in certain circumstances if you ask us to do so.
Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.
How to exercise your rights: If you wish to exercise any of these rights, please email info@mjbtravelltd.com or call us at +44 07918127605
The rights described herein are not absolute and we reserve all of our rights available to us at law in this regard. We will not discriminate against you for exercising any of these rights, for example, by charging you a different price or offering a different level of service; however, we may be unable to provide certain services, such as if you ask us to delete information required to deliver the service. If you make a request related to personal data about you, we will need to verify your identity.
To do so, we will request that you match specific pieces of information you have provided us previously. If it is necessary to collect additional information from you, we will use the information only for verification purposes and will delete it as soon as practicable after complying with the request. For requests related to particularly sensitive information, we may require additional proof of identification. If you make a request through an authorized agent, we will require written proof that the agent is authorized to act on your behalf. We will process your request within the time provided by applicable law.
Changes to our policy
We reserve the right to modify this privacy policy from time to time — for example, if we need to reflect changes to the way that we use your personal information. Any changes we make in the future will be posted on this privacy policy page and, where appropriate, notified to you by email. You should check back frequently to see any updates or changes to our privacy policy.
Contact and complaints
If you have any questions, concerns, comments, requests or complaints regarding this privacy policy, our website and/or our use of your personal information. Please contact info@mjbtravelltd.com
If you have any complaints regarding this privacy policy or the way that we use your personal information, you may also contact: UK: The UK Information Commissioner:
+44(0)303 123 1113
https://ico.org.uk/